Philips Healthcare
Improving AED ease-of-ownership and monitoring
In 2021, there was a market need for a remote device monitoring solution that could effectively track and monitor the health status of Philips devices. The growing demand for an application that would support the next-generation Philips cloud-connected AED (Automated External Defibrillator), further emphasizing the need for a robust and comprehensive remote device monitoring solution in their product portfolio.
Role
UX Designer
Year
2021
Duration
6 months
Deliverables
User interviews
Competitive analysis
Co-creation workshop
Mockups
Prototypes
User requirements
Final UI specs
Team
Senior Usability Engineer, Product Manager, and Design Business Partner
Software and tools
Sketch, InVision, Miro, Principle, Visio and Balsamiq
Transforming Device Management in 6 Months
I was part of the Philips Experience design team to design the Device Readiness web application for Philips Emergency Care unit, with the aim of improving device readiness remote monitoring of mix fleet of devices and improving ease-of-ownership for over 2 million healthcare technicians worldwide.
This cloud-based solution addresses the crucial need for remote monitoring and management of Advanced Life Support (ALS) and Basic Life Support (BLS) AED devices. By bridging the gap between user needs and business goals, the Device Readiness application revolutionizes device health tracking, empowering hospital technicians and admins to enhance patient care and streamline data management.
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Advanced Life Support Device Dashboard
The automatic device registration feature significantly reduced setup time, particularly for users managing a large fleet of devices. The cloud-based platform facilitated seamless device registration, enabling users to quickly add and manage devices without the need for extensive manual configuration.
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Basic Life Support Device Dashboard
The first phase of this release focuses on the BLS device remote monitoring solution which provides a data management platform for users to see a dashboard overview of their individual and aggregate AEDs’ health statuses, precise location tracking, and the ability to notify users when actions are required.
Activities and outputs
6 stakeholder interviews
6 user interviews
Information architecture
User requirements
Simplifying Device Monitoring
Custom Dashboard for Mixed-Fleet AED devices
The user pain points was monitoring a mixed fleet of AED devices, remote monitoring, tracking readiness, and easy device setup. The challenge of designing a dashboard for both advanced and basic life support devices was tackled by enabling the addition and sorting of devices based on type, location, and status, allowing users to easily view and manage all devices in one comprehensive view.
“One key pain point was the difficulty in monitoring device status, especially for mixed fleets with cloud-connected and unconnected AEDs. Users desired remote monitoring capabilities to ensure device readiness, track maintenance requirements, and identify offline devices.”
Streamlining Device Registration
Automatic device registration via cloud eliminated the need for manual device registration, reducing the time and effort required to set up new devices and enabling hospital technicians and device admins to quickly add devices to the system. This streamlined the device registration process and enabled hospital technicians and device admins to focus on more important tasks.
Efficient Device Monitoring and Data Management
The cloud-based platform offered a centralized hub for device data, empowering hospital technicians and admins to remotely monitor and manage devices anytime, anywhere. This led to fewer on-site visits, lowered maintenance costs, and enhanced device readiness.
Self-Test Data-Driven Dashboard
A self-test data-driven dashboard was implemented to provide users with real-time insights into device readiness and maintenance requirements. This approach allowed users to monitor the status of their devices, view maintenance needs, and identify devices that required attention.
Accelerating design development with rapid prototyping
We accelerated the product market launch by using rapid prototyping and formative testing to validate the design and UI specification before implementation.
Activities and outputs
Persona
Wireframe
Co-creation workshop
Concept sketch
The challenge
Designing remote monitoring dashboard for advanced and basic life support devices
The research phase uncovered the user's desire for remote monitoring, tracking device readiness, easy device setup, and the challenge of designing a dashboard that caters to the maintenance needs and functionality of both advanced life support and basic life support devices.
I led the co-creation design session with cross-functional teams to create the workflows for different Device Readiness user roles based on the MVP features.
I worked closely with the Senior Product Manager and Product Owners to define the user requirements. Partner with the Usability Engineers to define the usability requirements for the Device Readiness application.
Defining the user requirements with the SMEs', product and R&D team.
MVP Planning - I hosted a design planning session with the Product Development Team to define the MVP for the first release of the Device Readiness App.
We created wireframe sketches to address the user pain point of monitoring the status of their mixed fleet of AED devices, particularly those with cloud update capability.
To address the challenges, we focused on information architecture, creating a logical hierarchy and categorization system for device-related data.
We validated user workflows with the users and internal clinicians and put together a complete user workflow for remote device monitoring.
Activities and outputs
Wireframe
BLS UI design
Internal user testing
A/B user testing
Streamlining device management and set-up
We focused on information architecture, creating a logical hierarchy and categorization system for device-related data. Through wireframing and prototyping, we refined the user interface based on user feedback. A logical and intuitive structure was established to organize the Device Readiness web application.
The navigation system was designed to enable easy device management, allowing users to quickly locate and access relevant information. A clear hierarchy and categorization system for device-related data were implemented to facilitate efficient workflows.
This is the initial concept design for adding a BLS device which the user is able to add a BLS device by entering the IMEI Number and device location information on the dashboard.
Second design iteration streamlines the process of adding multiple devices by allowing users to scan the barcode on the back of the AEDs using a mobile application.
Activities and outputs
BLS UI design
Design review
A/B user testing
Prototyping
Enhancing device status icons and color contrast
Based on user feedback, we enhanced the visibility of device status indicators, refined the layout for easier navigation, and optimized the placement of key functionalities to ensure intuitive usage. This iterative approach ensured that the final high-fidelity mockups effectively addressed user needs and provided a visually appealing interface.
“The self-test data-driven dashboard provided real-time insights, enabling me to proactively address maintenance needs and promptly identify devices requiring attention.”
ALS Dashboard
Streamlined Device Management
The automatic device registration feature significantly reduced setup time, particularly for users managing a large fleet of devices. The cloud-based platform facilitated seamless device registration, enabling users to quickly add and manage devices without the need for extensive manual configuration.
“I struggled to keep track of device maintenance needs and identify devices requiring attention without real-time insights. It was a challenge to proactively address issues.”
Device Profile
Activities and outputs
Prototyping
Usability Testing
Design review
Final UI Specs
Improved Efficiency and Productivity
The intuitive user interface and streamlined workflows resulted in improved efficiency and productivity for hospital technicians and device admins. They could easily access and navigate the web application, view device status, and perform necessary actions, saving time and effort in device management processes.
“Managing a large fleet of devices was time-consuming and complicated, especially during the setup process. Manual configuration was a hassle, causing delays and inefficiencies.”
Device Inspection
ALS Self-test histrory
Reusable UI component library
I built UI design components and pattern library for the Emergency Care Suite using the Philips Design Language system and accessibility guidelines to speed up development for future releases.
Impact
NPS increased by 20 points, improving customer satisfaction and loyalty
— Usability Testing
Reduced setup time for users managing a large fleet of devices by 60%
— Usability Testing
Increased AEDs registration task completion rate by 30%
— Usability Testing
Positive results
The Device Readiness application effectively resolved device monitoring, setup, and data management challenges in healthcare. Users experienced heightened efficiency, improved device readiness, and increased satisfaction in remote device management. The application drove improved patient care, operational effectiveness, and user satisfaction in critical care settings.
“Being responsible for managing a large fleet of devices, the automatic device registration feature in the cloud-based platform significantly reduced setup time for me. Adding and managing multiple devices became effortless and efficient.”