Philips Healthcare

Leading the design of next-gen AED and Emergency Care Informatics Suite

As UX designer for Philips Emergency Care unit, I led the the design of the next-generation cloud-connected AED and comprehensive Philips Emergency Care Informatics Suite of clinical applications under the Philips Quality Management System.

Role
UX Designer

Year
2019-2021

Deliverables

Event Review redesign
Devices Readiness web app
Next-generation AED UI Spec
Administration redesign
Patient Storage Record design

Team

2 Usability Engineers, Business design partner, UX designer and UX researcher

Software and tools

Sketch, InVision, Principle and Balsamiq

Emergency Care and Informations Suite

The ECI Suite is a collection of clinical web applications and digital tools designed to support clinical professionals in delivering exceptional care. ECI Suite includes Event Review, Patient Record Storage, and Device Readiness, tailored for advanced and basic life-saving support devices.

“Digitization has unleashed a flood of data that presents a huge opportunity but is also overwhelming clinicians, nurses, and administrators.”
— S. Partovi, Chief Innovation Strategy Officer at Philips

  • Streamline patient case management

    Efficient case management with clear case metrics visualization, sorting, and filtering options for streamlined workflow and enabling timely and effective healthcare delivery.

  • Code review design 2.0

    The Philips Event Review web application streamline analysis of patient post-cardiac events and remotely retrieve patient data for clinicians in hospital and EMS agencies, improving decision-making during transit to the Emergency Department.

  • Vital Trends

    Configurable display of up to 5 patient vital trends for quick patient assessment and monitoring of remotely retrievable clinical data leading to improved decision making upon arrival at the Emergency Department (ED).

  • New Patient Records Storage

    Redesigned Administration application to include a Patient Record Storage feature, enabling Event Review Admins to manage case record retention based on organizational policies. This ensures efficient and compliant management of event-related patient records, adhering to data retention guidelines.

Interactive waveform visualization

Interactive features empower users to manipulate and interact with the waveform. This includes the ability to zoom in on specific areas of interest, adjust scaling, and navigate through the waveform with ease, facilitating a more detailed examination of the ECG.

Integrating remote retrieval and EMR features into a complex legacy platform

We balanced the technical constraints of the legacy platform with the business requirements to ensure a consistent user experience across all Philips digital products. By incorporating a future roadmap for expanding the Philips Emergency Care Suite digital solutions, we reduced learning curves for users and provide a unified experience.

  • Designing for accessibility

    We implemented distinct color contrasts for five vital lines and providing a popup legend at the top of the waveform to improve accessibility.

  • Accessibility testing simulation

    To accommodate users with color blindness and visual impairments, we performed web accessibility testing in Sketch, focusing on minimum color contrast, and conducted visual simulations of different impairments before usability testing.

Optimized for touch and web platforms

We tailored the Event Review application to accommodate the preferred use of tablets for inputting patient details and case information, ensuring a seamless experience across devices.

Next-generation cloud-connected AED

Design and delivered cloud-connected AED class III medical device user interface specifications under Philips Quality Management System. The intended user includes untrained bystander. With a user-friendly interface and advanced connectivity, the AED delivers enhanced emergency response capabilities, improving outcomes and saving lives.

Delivered user interface specification for Philips cloud-connected AED and Device Readiness web application, resulting in a 20% improvement in ease-of-ownership and maintenance for 2 million+ hospital technicians.

Device Readiness Web Application

Philips Device Readiness is a web application designed to streamline AED program management. It offers remote monitoring of device status, real-time alerts, and proactive maintenance for optimal performance. Tailored specifically to remotely monitor and manage fleet of Advanced Life Support (ALS) and Basic Life Support (BLS) AED medical devices, including cloud-connected and legacy devices.

Self-test data driven dashboard

Streamlined ALS and BLS self-test data monitoring with the Device Readiness Dashboard. Real-time insights and customizable alerts ensure optimal device performance. Proactive maintenance enhances patient care and safety in critical situations.

AED Program Management

Redesign the Administration UI to align seamlessly with the Philips branding. With enhanced capabilities for managing devices, site contacts, and sites, it enables a successful launch of the device readiness program.

Scalable Design Systems

I built reusable UI design components library using the Philips Design Language System and accessibility guidelines to speed up development for future releases.

I built reusable UI design components library using the Philips Design Language System and accessibility guidelines to speed up development for future releases.

Impact

Launched product within 6 months, sparking interest from industry clients and drove new sales contracts.

— Event Review web application 2.0

Recognized by program manager for delivering detailed UI specification on-time to external supplier for implementation and testing

— Next-generation AED

Accelerated time-to-market with rapid prototyping, leading to a reduction in the development time by 25%

— Device Readiness web application

  • "Focusing on the clinicians, doctors, nurses and others caring for patients, we apply technology to extract the signal from the noise, to provide the right data at the right time, all with the aim of reducing the pressure these carers are under and helping them to deliver better patient outcomes."

    Shez Partovi Chief Innovation & Strategy Officer at Philips

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